Returns & Exchanges
At Indian Grocery Online in Germany, we strive for 100% satisfaction with your authentic food products. Due to the perishable nature of groceries, we accept returns on non-perishable items within 14 days of delivery provided they are unopened and in their original packaging.
Initiate Request
Contact our customer support team via email within 14 days of receipt, including your order number and photos of the items you wish to return.
Quality Verification
Our team will review your request to ensure the items are eligible for return, specifically checking that vacuum seals and safety packaging remain intact.
Secure Packaging
Once approved, carefully pack the items in a sturdy box to prevent damage during transit and include the original invoice inside the parcel.
Refund Processing
After we receive and inspect your returned goods at our German warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing