Frequently Asked Questions

Your guide to authentic Indian flavors delivered across Germany.

Which regions in Germany do you deliver to?

We offer nationwide shipping across all German states and cities, from Berlin to Munich, using reliable courier services to ensure your groceries arrive safely.

How do you ensure the freshness of vegetables and perishables?

Our fresh produce is sourced weekly and shipped in specialized temperature-controlled packaging to maintain optimal quality during transit.

What are the shipping costs and delivery timelines?

Standard delivery typically takes 2-4 business days. Shipping is free for orders over €49, while a flat rate applies to smaller orders.

What should I do if an item in my order is damaged or missing?

Please contact our customer support within 24 hours of delivery with a photo of the damaged item. We will process a refund or send a replacement immediately.

Which payment methods do you accept?

We accept all major payment methods including PayPal, Klarna (Invoice/Slice it), Credit Cards (Visa/Mastercard), and SEPA direct transfers.

Are the products authentic and within their expiry dates?

Yes, we exclusively stock authentic brands from India. Our warehouse team performs rigorous quality checks to ensure all products have a valid shelf life before dispatch.